For a long time, I had been a trustworthy vendor on Cardmarket, one of Europe’s most popular platforms for buying and selling playing cards. I maintained a wonderful track record — more than four hundred good critiques, zero disputes, and steady, Specialist company. But a single unjustified dispute, managed by Cardmarket staff associates Silvia Parravano and Christian Tobehn, improved every thing. In this article, I'll share my own experience, reveal the structural flaws in Cardmarket's dispute method, and difficulty a stark warning to other sellers.
A clean up document Built more than many years
A confirmed Seller With a hundred% constructive opinions
prior to the incident, I used to be exactly the kind of seller each individual marketplace values. I outlined investing playing cards accurately, explained disorders transparently, and shipped instantly. I under no circumstances obtained only one grievance — only praise.
the value of belief on Cardmarket
Reputation is everything for sellers on Cardmarket. a single miscalculation — even one that isn’t your fault — can damage many years of labor. That’s what tends to make my Tale so alarming for others operating about the platform.
The Dispute That Shattered My Standing
customer Ordered the incorrect Card, Then Blamed Me
The trouble started off when a buyer purchased a card listed exactly by name, established, and issue. on receiving it, they falsely claimed I'd sent the “wrong version” — Regardless of crystal clear listing proof demonstrating I hadn’t.
Proof overlooked by Support
I submitted screenshots of the listing, card Model, and affliction to show my precision. But Cardmarket help, specially Silvia Parravano, dismissed the information. in place of examining the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling on the Dispute
No Fair Investigation
Silvia’s determination was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She only blocked my account. No Listening to. No 2nd impression. No enchantment.
No Warning, No interaction
What created this worse was the suddenness from the motion. I used to be locked out of my account right away. My appeals — asking for an assessment or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised finish authority without accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In comply with-ups, my situation was also observed by Christian Tobehn, another member of Cardmarket's aid team. however, as opposed to examining the info objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automated deflections plus a lasting ban.
A Pattern of vendor Disregard
Are genuine Sellers Being Silenced?
following this encounter, I began looking into on line discussion boards and Neighborhood threads. I rapidly uncovered I wasn’t alone. Dozens of extended-time sellers claimed equivalent encounters — several involving Silvia Parravano.
a typical concept? potential buyers constantly gain, even if Completely wrong — and sellers are remaining voiceless.
How This Hurts all the Marketplace
though platforms need to defend purchasers, disregarding proof from sincere sellers results in a damaged ecosystem. When have faith in is a person-sided, lousy actors make the most, being aware of they’ll be shielded by biased assist brokers.
the trouble: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s procedure
one of the most alarming issue will be the absence of the appeals method. the moment personnel like Silvia or Christian make a call, it’s final. There’s no second evaluate, no accountability, and no way to restore usage of your account — Regardless of how powerful your proof is.
threat of Abuse and Blackmail
In my case, I used to be indirectly coerced into refunding a Phony declare — or get rid of my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
monetary and psychological outcomes
small business decline Overnight
I invested a long time in setting up my vendor profile. All that effort and hard work was worn out right away, together with likely potential money. My vendor dashboard, order historical past, and loyal shopper foundation — all gone.
Emotional Toll over a dependable Seller
This wasn’t just a business strike. it had been demoralizing. To be taken care of like a fraud following years of integrity was emotionally devastating. I followed each rule, and nonetheless got punished.
What Cardmarket will have to Do to Regain belief
Platform Reforms Are Urgently essential
If Cardmarket really wants to keep high quality sellers and prevent potential abuse, it must:
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✅ Introduce a transparent attraction procedure for blocked accounts
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✅ Require disputes to get reviewed by at least two unbiased support agents
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✅ coach staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ Protect sellers who post clear, factual proof
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✅ Establish accountability metrics for employees choices
without the need of these improvements, sincere sellers will carry on to be collateral damage inside a procedure that blindly click here favors prospective buyers.
Final views: Be cautious, continue to be Documented
If you're at the moment offering on Cardmarket, don’t presume your great document will secure you. you might be often 1 customer complaint — even a Phony a person — from staying silenced.
safeguard you by:
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having screenshots of each listing
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Archiving communication with prospective buyers
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Backing up your account data often
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making ready for disputes — Even though you do nothing Improper
summary:
My expertise with Silvia Parravano and Christian Tobehn must function a serious warning to anyone applying Cardmarket. I considered during the platform. I performed by The principles. And that i nonetheless acquired removed without the need of trigger.
If Cardmarket carries on to disregard vendor rights, extra trustworthy suppliers will stroll away. And when that comes about, the System received’t just get rid of sellers — it’ll shed its believability.
Has something related transpired to you personally? Share your expertise and support raise recognition. Sellers should have far better.